FAQ
Find answers to the most frequently asked questions.
General avecdo
How do I get started with avecdo?
Getting started with Avecdo is super easy! Simply create an account and follow the step-by-step guide to connect avecdo to your webshop. After that, install the outputs you need and set up a subscription.
How do I choose the right subscription?
It’s so easy with avecdo—it happens automatically unless you’ve manually disabled auto-upgrade. This ensures you always have the right subscription, even as your shop grows.
What is input and output?
With us, you should be aware that there are two elements that need to be set up in order for you to receive a feed. The first is input, which refers to the data we pull into our system — that is, your webshop. The second is output, which is the feed you receive. This is typically a sales channel such as Google, Partner-ads, or one of our many other output options.
What does a "free" sales channel mean?
It’s as simple as it sounds – the first channel you choose to install is currently free when you have an avecdo service subscription – which means you can have a paid account and still use avecdo for free on a single channel.
How do I get a refund?
Our goal is to ensure everyone is satisfied, which is why we offer refunds to anyone who requests it. Therefore, anyone can get a refund for a purchase in avecdo if they have not used the purchased service and request a refund within 72 hours of the purchase.
Why can’t my consultant open my feed?
The reason your consultant can’t open your feed or perform other actions on your account is most likely due to a lack of permissions. You can check their permissions under Consultants in the menu, where you can also adjust them if needed.
Why can’t my sales channel open my feed?
There are usually two possible reasons why your marketing channel can’t open your feed.
1. Incorrect feed type – The feed might not be intended for that specific channel. For example, if a Google feed is provided to Partner-ads, Partner-ads won’t be able to open it.
2. IP restriction – The marketing channel might be trying to access the feed from an IP address that is not whitelisted. If this is the case, ask them to contact us, and we’ll be happy to assist in resolving the issue.
Where do I change my payment details?
You can change your payment details by going to My Subscription, then selecting Manage Subscription, where you can update your payment details or cancel your subscription.
Prices
Is there a free trial available?
Yes, we offer a 20-day free trial, and if you cancel before the trial period ends, you won’t be charged anything.
Do I need to enter a credit card to get a free trial?
Yes, you need to enter a credit card to get the free trial.
How is the number of products counted?
The product count used to determine which subscription you need includes all products and variants.
What if my number of products exceeds the amount included in the subscription?
If your number of products exceeds the amount included in your subscription, we will automatically upgrade your subscription to the one that matches your product count. However, this only happens if you have not disabled automatic upgrades.
Can I disable automatic subscription upgrades?
Yes, you can easily disable automatic subscription upgrades. You can do this under your profile, which you can find here. However, please note that if your product count exceeds the limit of your subscription, your feed will only include the number of products allowed by your subscription.
Is the price inclusive or exclusive of VAT?
All prices displayed on our website are excluding VAT.
How do I cancel my subscription?
The way to cancel your subscription is by going to My Subscription in the menu. There, you need to click on Manage Subscription, where you will find a button to cancel your subscription.
Inputs
How do you fetch product data into avecdo again?
The easiest way to do this is by going to “Input” and then “Input Settings,” where you can click on “Download Input Data.” While you’re in Input Settings, you can also set how often you’d like us to fetch data from your webshop.
My data is not updated?
If you have corrected a product or a category on your webshop, there is not an automatic synchronization with avecdo and your channels at the very second. It happens one to several times a day, depending on settings in avecdo and also on the channel itself.
You can set the system to fetch data from your webshop at various intervals. You can also manually go to Input Settings and fetch data from your shop in avecdo. This can be done every half hour. Your channels’ ‘data feeds’ are automatically updated whenever new data with changes is fetched.
The easiest way to update data is to go to the input settings and click ‘download input data’
How do I find my Shopify domain for installation on avecdo?
When installing your Shopify store on avecdo, we require your Shopify domain. Please note, this is not your frontend or backend domain but the domain containing “myshopify.”
To locate the correct domain, click the eye icon next to “Online Store” in your Shopify admin panel. The domain displayed is the one you need to use.
Can I have more than one input?
Yes, it is possible to have more than one input on your account. Simply go to Input in the menu, select Add Input, and follow the guide.
Outputs
How do I install an output?
To install an output, go to Output in the menu, select Add Output, and you will see a list of all the available outputs we offer feeds for. Once you have chosen the one you want, simply click Install and either create or upgrade your subscription as prompted.
Please note that some outputs need to be manually connected to your marketing channel, such as Google, while others, like Partner-ads, receive the feed directly from us.
Where can I find my feed URL?
You can find your feed URL under the corresponding output. Go to Output in the menu, select the output you want the feed URL for, and click View Output. There, you will find the feed URL.
Can I have more than one feed for the same output?
Yes, you can definitely have more than one feed for the same output, for example, if you want a Google Shopping feed for both the Danish and the European markets. Once you have installed the first feed, you can copy it and adjust the mapping for each individual feed.
How do I add a missing field to my feed?
If there’s a field you’re missing and want to add to your feed, you can do so in the Attribute Mapper. You’ll find the option to add it just below the mapping fields and above the attributes we fetch from your webshop.